About the job
Fincluded is a fintech company from Utrecht that embraces financial inclusion and strives to remove barriers that exclude people from the payment system. Fincluded's PINCARD Payment Account is a safe and reliable online alternative to a traditional bank account, providing it's customers with a Dutch IBAN, Mastercard® Debit Card, PINCARD Mobile App and multilingual Customer Service.
As a Customer Service Agent (Bulgarian) you'll be working from the company's office in Veenendaal and you'll be part of the multilingual customer service team for PINCARD. You will play a pivotal role in ensuring exceptional service and support for bulgarian-speaking customers.
You'll be responsible for:
providing first-class customer support via phone and email
addressing customer inquiries and requests in a timely and helpful manner
monitoring and engaging with customers on social media platforms, including Facebook, Instagram and LinkedIn
investigating customer issues and striving for effective solutions to ensure customer satisfaction
developing a deep understanding of PINCARD, enabling you to provide accurate guidance to customers
Requirements
flawless command of both spoken and written Bulgarian
very good knowledge of English or/and Dutch
experience in working with computers and with the use of social media (Facebook, Instagram, LinkedIn, etc.)
an affinity for financial services will be a plus
private accommodation and transport are a plus
Offer details
competitive starting gross salary of €2500 per month
convenient working hours from Monday to Friday between 8:30 and 17:30 (included break)
employment in a growing fintech company
ability to grow and develop multilingual skills
collaborative atmosphere and work in a team-oriented environment that values excellent customer service
work from the company's office in Veenendaal
possibility of arranging accommodation (if needed)
transport allowance (if applicable)