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Customer Service Agent (PL)

About the job

Fincluded is a fintech company from Utrecht that embraces financial inclusion and strives to remove barriers that exclude people from the payment system. Fincluded's PINCARD Payment Account is a safe and reliable online alternative to a traditional bank account, providing it's customers with a Dutch IBAN, Mastercard® Debit Card, PINCARD Mobile App and multilingual Customer Service.

As a Customer Service Agent (Polish) you'll be working from the company's office in Veenendaal and you'll be part of the multilingual customer service team for PINCARD. You will play a pivotal role in ensuring exceptional service and support for polish-speaking customers.

You'll be responsible for:

  • providing first-class customer support via phone and email

  • addressing customer inquiries and requests in a timely and helpful manner

  • monitoring and engaging with customers on social media platforms, including Facebook, Instagram and LinkedIn

  • investigating customer issues and striving for effective solutions to ensure customer satisfaction

  • developing a deep understanding of PINCARD, enabling you to provide accurate guidance to customers

  • flawless command of both spoken and written Polish

  • very good knowledge of English or/and Dutch

  • experience in working with computers and with the use of social media (Facebook, Instagram, LinkedIn, etc.)

  • an affinity for financial services will be a plus

  • private accommodation and transport are a plus

Offer details
  • competitive starting gross salary of €2500 per month

  • convenient working hours from Monday to Friday between 8:30 and 17:30 (included break)

  • employment in a growing fintech company

  • ability to grow and develop multilingual skills

  • collaborative atmosphere and work in a team-oriented environment that values excellent customer service

  • work from the company's office in Veenendaal

  • possibility of arranging accommodation (if needed)

  • transport allowance (if applicable)

Apply for this position

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